Company Terms: Payments,  Deposits, Cancellations, Refunds,  Important Details

~Payment for Custom Orders: A 50% deposit is required at the time order is placed (when planning your event...keep in mind that finalizing details may take up to five days). Deposit secures availability on my calendar and for your special event! YAY! Remaining fee is due 48 hours prior to Pick-up date. A friendly reminder will be sent to you. Custom orders placed less than two weeks in advance (if calendar allows), require full payment up front. 

~Order Confirmations: Your order is confirmed (and placed on calendar : ) only after payment/deposit is received. If I don’t receive your payment/deposit within 24 hours once Invoice has been sent, your date on calendar may be filled by a waiting customer.

~Seasonal Orders: Payment for all Seasonal Orders is due up front. Holidays are wonderful and also, oh, so busy!! Payment up front assures customers of availability and me, the Baker (baking, baking, decorating, and piping, piping – LOL!) will be compensated for my work! Everyone’s happy – Woo Hoo!

~Pick Up Dates and Times: Pick Up times are set upon ordering. This is because other customers need their cookie fix, also! We will work to accommodate most schedules – so put that pickup in your calendar! 

~Refunds: Deposit refunds can only be made if the order is cancelled 2 weeks prior to Pick-up date. If order is cancelled less than 2 weeks from Pick-up date, deposit is not refundable. In the case of illness or family emergency, where Butter Sugar Bake must cancel an order, a full refund will be provided.

~Covid Care: We know we cannot always control with whom we come in contact; if necessary, we will freeze your cookies up to 2 weeks so you can stay home and rest.   

~Price Adjustments: All prices are subject to change. Prices are often dictated by ingredient costs. I do my best to provide the best tasting cookies and sweets to my clients; which means I can’t honor old pricing - because the local grocery store won’t honor their old flour, sugar prices.

~Copy Cats: Copyrighted images are protected, and I do not replicate them (who wants cookie controversy, right?!) I can make similar color palette though – so… let’s talk! 

~Cottage Food Law in Texas:  Each individually bagged and heat-sealed cookie has a (state-law required) label stating that our products are made in my home kitchen, which is not subject to a state inspection. Bagging your Amazing cookies prevents breakage and maintains them fresh for up to two weeks. Hurray! If you prefer not to have said (state-law required) label, please let us know and your cookies will not be individually bagged. Please keep in mind - cookies not bagged run the risk of breaking. Oh, no!! They will still be Yummy!